We are experienced INTERNET buyers and for us it was easy to confirm that the best RV pricing available was with The RV Express. Their WEB page was easy to navigate, providing pictures and equipment list for standard and optional features. The quoting process was simple and quick. Competitive pricing was available for all units, not just those few weekly specials that other dealers bait you with! After submitting a request, an EMAIL was sent immediately for the units with all of the details. The process was simple, straightforward and hassle free! I n addition, the sales rep, Jessica was very helpful and knowledgeable. Whether we called her or EMAILED her for details, her correspondences were always prompt and direct. She sent us pictures on request of units to clarify questions that we had on the Jayco unit that we were interested in buying. We requested pricing for various features and pick-up options and Jessica responded clearly detailing cost for alternatives. After narrowing our choice to a few units; we decided to travel to their Menifee, CA location and we're WOWE'D by their complete facility. The staff was professional and courteous. We test drove our unit, they answered all of our questions which made our decision easier. Picking up the unit was easy, it was ready for us and the walk through was very thorough; all of our questions were answered complete with hands on demonstrations and simple narratives to increase our confidence with our new RV. We would definitely recommend The RV Express if you are in the market for a new RV.
- Leo & Carol L.
Just took delivery of our Open Range 3x from Jessica of The RV Express, Shelley and Danny of the service group and it was a great experience. Our buying was done through the internet (via email) from Jessica Christy of The RV Express and the selection and pricing was very easy and straight-forward. Shelley went through the check out with us and she was very thorough - a lot of thing to absorb! Also, the office was pet friendly and let us wait inside with our Choc labs. Best of all, no one could match the pricing!!
- Benjamin R. - San Tan Valley, AZ
I never thought I would make a large purchase like this online. I researched many makes of RV's and how they were constructed. I visited several dealers. Jayco came out on top for quality construction. I decided on the model we wanted which was a Pinnacle 31 RETS. I priced them at a local dealer for the exact options I wanted. Then called The RVExpress and priced the same options. I never found the Jayco I wanted, so I never got to walk through one before choosing it. I went mainly by pictures I could find online of that model and the Jayco company reputation. I spoke with Jessica several times and asked questions. One time Jessica actually went out and took a picture and sent to me, to me that is quality service.. I ordered in November through a program they had so I could pick it up in March. Jessica kept me updated throughout the entire process, she is one of the best sales person I have ever dealt with. The RVExpress was thousands of dollars less than our local dealer. We did have to drive to Indiana to pick it up, but that also gave us an opportunity to go on a tour of the Jayco Plant. I would recommend anyone wanting to purchase talk to Jessica at The RVExpress, she is extremely knowledgeable and helpful in every way.
Needless to say the first time is quite overwhelming and you made it so easy and enjoyable for both Wendy and me. We especially appreciated all of the follow-up with regards to our questions and in you walking us through the entire process. The most important thing that we were hoping for was a good price and establishing a good relationship for service--- YOU and The RV Express far surpassed our expectations. Rest assured that when we purchase our next it will be through you. Our Jayco Precept 35un is just beautiful. Thanks again for everything!
- John and Wendy P.
I do not often write an establishment to show my appreciation for good service but I think two of your employees deserve recognition.
First, I want to tell you that Jessica Macias was the most attentive and hospitable person to work with during the ordering process of my 330RSTS. It was not even officially priced by the factory, yet, she was patient with me and did her best to get me a quote that would reflect what I would have to pay. She was thorough and notified me the moment she had the information from the factory. She responded quickly, and sometimes unexpectedly (during the holidays, on weekends, and way after normal business hours). In this day and age of convenience over quality, I am happy to report that I was very impressed with her service.
Second, I would like to let you know that Randy Smith, the tech at the dealer, was also very accommodating, and I believe went above and beyond what was required of him during the PDI. He helped me through every step of the inspection and fixed everything he could while my travel trailer was still in the shop. He did a great job setting up my weight distribution hitch, as well. I had not a single problem on the way home and the stance and ride was spot on. He was more than happy to share his knowledge with me and did not hesitate to answer any or all of my questions. I wish all techs were as knowledgeable and proud of their work.
Thank you in advance for your time and I hope my input has been of some assistance.
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